Help and frequently asked questions
Frequently Asked Questions
What materials are paintbrushes made of?
The fibers in our brushes are 100% synthetic. At MCB, we want to demonstrate that, with the necessary knowledge and standards, it is possible to create vegan brushes of the same quality as natural hair brushes, without contributing to animal suffering.
Is MCB cruelty-free?
Yes, MCB is and always will be cruelty-free. Although European regulations prohibit animal testing, there are still countries where, by law, these tests are required for importing cosmetics. We will never market our products in countries where our ethics and values are compromised.
Where are paintbrushes manufactured?
Our brushes have been designed in Spain by María Catalá, with a fully customized and made-to-measure design. They are manufactured in China, in one of the world's leading factories for synthetic fibers and sustainable materials.
Are they suitable for sensitive skin?
Yes, our brushes feature a custom filament blend that is completely safe for all skin types, even the most sensitive.
How should I wash my paintbrushes?
We recommend washing your brushes with water and a mild, neutral soap, both before and after each makeup application. Once clean, we recommend removing excess moisture with a paper towel and then letting them dry on a flat surface.
How can I request an invoice?
If you need an invoice for your purchase, please write to us at support@mariacatalabeauty.com with the following information: full name, ID number and billing address.
We will send the invoice to the same email address you used to contact us.
Can I change my order after confirming it?
We try to help as much as possible, but we can't always modify an order once it's confirmed. Therefore, we ask that you carefully review the details before finalizing your purchase. Once processed, the order may be in preparation or on its way, which limits the changes we can make.
Shipping
How long will it take to receive my order?
Standard delivery times are usually 3 to 7 business days for domestic shipments. If any unforeseen delays occur, we will contact you to inform you and provide a solution.
What are the shipping costs?
Shipping is free for orders over €75 within mainland Spain and the Balearic Islands. For orders under €75, a shipping fee of €5.50 will apply.
For shipments to the Canary Islands, shipping costs are free for orders over €150. For orders under €150, the shipping cost is €9.50.
You can view our full shipping policy by clicking here .
Do you ship internationally?
Yes, we ship to all of Europe.
I have a problem with my order.
For any questions regarding your shipment, you can contact us at support@mariacatalabeauty.com
Returns
Can I return an item?
We accept returns within 14 calendar days of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and in perfect condition. Opened or used products cannot be refunded for hygiene reasons.
How can I make a return?
Send us an email to support@mariacatalabeauty.com indicating your order number and we will contact you as soon as possible.